PKBM Putri Mandiri

Pusat Kegiatan Belajar Masyarakat di Kelapa Gading

How to Handle Difficult People

A bully at your work is difficult for you to face. He is demanding you do part of his job without pay or credit. How do you handle it?

Your neighbors are constantly fighting. They wake you up in the middle of the night with their screams and curses. What do you say to them?

Your father is unhappy about your career choice. He constantly criticizes your work and points out what he thinks you should do. How do you deal with him?

Difficult situations are part of everyone’s life. Employers and employees can’t get along. Partners clash over money. Spouses cannot resolve disagreements.

If you ignore these situations, they always get worse. Employees get fired, partnerships and marriages break up, everyone is miserable.

Waiting and worrying, the most common “solution,” also allows the problem to get worse while giving you stress and shortening your life span.

If you attack the person, at least you are trying to fix the problem. But attacks, rage or irrational anger gives you a bad name, makes people afraid of you and reduces honest communication.

Disconnecting from the problem or from the person is not always wise or practical. Losing employees, supporters and friends because you needlessly disassociate from them may reduce your stress, but you might also become lonely and poor.

The Best Solution Is to Confront and Handle People

“The ability to stand up to and confront and handle whatever comes the way of the organization depends utterly on the ability of the individuals of the organization to stand up to, confront and handle what comes the individual’s way.” — L. Ron Hubbard

When you face and resolve the problem yourself, you feel wonderful. You are in control of your life. You not only conquer the opposition, you conquer your fear. Few accomplishments are more satisfying than confronting someone who is difficult to face and handling the conflict.

How to Confront and Handle Someone

By getting organized and working out a plan of action, confronting and handling people becomes much easier. The key is your preparation.


Follow these seven steps to prepare yourself for dealing with the difficult people in your life.

1. Make the decision to face up to the person directly and by yourself.

2. Write down the exact problem you need to handle and your goal for the confrontation.

Examples of problems to be confronted that you might write down:

“Joe is refusing to pay me despite our agreement.”

“Chris is hurting office morale and causing me stress with her continual complaining.”

“Bob is supposedly telling people that my work is inferior and I am dishonest.”

Once you specifically name or identify the problem, write down a goal for the meeting. “By the end of the meeting, I want . . . .”

Examples of goals or objectives you might want as a result of a confrontation:

“Joe pays me in full.”

“Chris stops complaining or leaves.”

“Learn the truth about Bob’s comments and if true, get him to stop it.”

In some cases, your objective may also state:

“Figure out if I want this person as a partner/employee/boss/friend.”

3. Write down a Plan or List of Points You Need to Make to Support Your Goal: Facts, Reasons and explanations you may need the other person to understand. List the points in order of priority or importance.

For example, to get Joe to understand why he must pay you, you might make these points:

A. Joe requested the service.

B. Joe signed an agreement to pay for the service.

C. We provided the service as promised.

D. Joe was happy with the service.

E. Etc.

4. Write down objections, reactions or disagreements the other person may have. Include everything you are afraid might happen during the meeting. Putting specific concerns and fears in writing reduces their impact on you.

For each objection, reaction or disagreement you expect will happen, write a solution of how you will deal with each.

5. Organize your notes and gather supportive documents.

6. Arrange the meeting where you will not be disturbed, preferably in a space you control.

7. Start the meeting.

A. Look the person directly in the eye.

B. Explain the specific problem you want to resolve as you noted in Step 2.

C. Go over your first point on the list from Step 3.

D. Listen carefully to the other person and make certain they feel understood.

E. Hold a position on your points.

F. Use your solutions to their reactions as you worked out in Step 4.

G. Continue describing your points and listening to the person’s side.

H. Do not give up. Communicate and persist for as long as it takes to reach your goal.

The more frequently you confront and handle difficult people, the easier it becomes. The amount of time it takes to prepare for a confrontation decreases. You become strong and tough.

When you confront and handle everyone around you, people respect you for your courage, your honesty and your control. Your associates, employees or coworkers follow your example and become more productive. Your enemies either become harmless or become friends.

Taking positive organized action, despite fear, is the kind of courage all successful people must have to succeed.



4 Juni 2011 Posted by | PAKET KESETARAAN | Tinggalkan komentar

Jadwal Pelaksanaan Ujian Nasional Paket A,B,C

Salam super…

Bagaimana kabar saudara semua, semoga masih bersemangat untuk mengetahui kabar terbaru mengenai jadwal terbaru pelaksanaan Ujian Nasional Paket A, B dan C.  Jadwal Ujian Nasional ini berlaku untuk wilayah Provinsi DKI Jakarta Periode Kedua Tahun 2010.

Adapun pelaksanaanya untuk paket C pada tanggal 2 – 5 November dan untuk paket A dan B akan dilaksanakan pada tanggal 9 – 11 November 2010.

Adapun jadwal mata ujian yang akan diberikan antara lain;

Paket A

Selasa 9 November 2010

13.00 – 15.00      PPKn

15.00 – 17.30      IPA

Rabu 10 November 2010

13.00 – 15.00      IPS

15.00 – 17.30      Bhs Indonesia

Kamis 11 November 2010

13.00 – 15.00      Matematika


Selasa 9 November 2010

13.00 – 15.00      PPKn

15.00 – 17.30      Matematika

Rabu 10 November 2010

13.00 – 15.00      IPS

15.00 – 17.30      Bhs Indonesia

Kamis 11 November 2010

13.00 – 15.00      Bhs Inggris

15.00 – 17.30      IPA

Paket C

Selasa 9 November 2010

13.00 – 15.00      PPKn

15.00 – 17.30      Bhs Inggris

Rabu 3 November 2010

13.00 – 15.00      sosiologi

15.00 – 17.30      Geografi

Kamis 4 November 2010

13.00 – 15.00      Bhs Inggris

15.00 – 17.30      Ekonomi

Jumat 5  November 2010

13.00 – 15.00      Matematika

4 November 2010 Posted by | PAKET KESETARAAN | Tinggalkan komentar

Jadwal Pelaksanaan UN Program Paket A, B dan C

Jadwal Pelaksanaan UN Program Paket A, B dan C

Periode Pertama Tahun 2010

Paket C


Selasa 22 Juni 2010 : Pendidikan Kewarganegaraan dan Bahasa Inggris

Rabu 23 Juni 2010 : Sosiologi dan Geografi

Kamis 24 Juni 2010 : Bahasa Indonesia dan Ekonomi

Jumat 25 Juni 2010 : Matematika


Selasa 22 Juni 2010 : Pendidikan Kewarganegaraan dan Bahasa Inggris

Rabu 23 Juni 2010 : Biologi dan Kimia

Kamis 24 Juni 2010 : Bahasa Indonesia dan Fisika

Jumat 25 Juni 2010 : Matematika


Selasa 29 Juni 2010 : Pendidikan Kewarganegaraan dan Matematika

Rabu 30 Juni 2010 : IPS dan Bahasa Indonesia

Kamis 1 Juli 2010 : Bahasa Inggris dan IPA

Paket A

Selasa 29 Juni 2010 : Pendidikan Kewarganegaraan dan IPA

Rabu 30 Juni 2010 : IPS dan Bahasa Indonesia

Kamis 1 Juli 2010 : Matematika

28 Juni 2010 Posted by | PAKET KESETARAAN | Tinggalkan komentar

Tertarik mengikuti kelas paket kesetaraan secara Online?

Kami ingin menawarkan prodak terbaru kami dalam mengembangkan kelas paket kesetaraan kami melalui internet.

Adapun kelas yang kami tawarkan berupa pembahasan soal-soal ujian paket kesetaraan yang diminati.

Sistem & Kegiatan Belajar

Sebagai sebuah pelatihan berbasis online, semua kegiatan belajar-mengajar berlangsung lewat internet.

Dengan kata lain kelas ini melayani Pelatihan Paket Kesetaraan Jarak Jauh.

Anda tidak harus hadir di gedung atau ruangan tertentu. Anda dan mentor (pengajar) tidak harus bertatap muka secara langsung.

Semua interaksi dan proses belajar antara siswa dengan mentor berlangsung lewat layanan-layanan internet.

Berikut adalah daftar kegiatan belajar, beserta penjelasannya:

1.  Mengunduh dan membaca modul. Karena jadwal diserahkan kepada peserta maka Anda bisa mengunduh dan mempelajari modul kapan saja Anda inginkan. Yang penting masa studi Anda masih berlaku. Jumlah modul tergantung kelas yang diambil.

2.  Penugasan. Pada Penugasan, Mentor memberikan Pekerjaan Rumah (PR) pada Anda berupa tugas untuk membuat tugas tertentu. Tujuannya adalah untuk melatih Anda dalam meningkatkan pemahaman modul.

3.  Konferensi Online. Jadwal konferensi online berbeda untuk setiap kelas. Anda dipersilahkan memilih kelas dengan jadwal yang sesuai dengan kondisi Anda. Namun bila Anda tidak dapat mengikuti konferensi online, Insya Allah setiap minggu kami akan menampilkan resume hasil konferensi online di website. Anda dapat mengunduh secara gratis.

Pada konferensi online, Anda bisa meminta mentor untuk memberikan penjelasan lebih detil mengenai modul atau materi belajar yang telah Anda baca. Atau, Anda dapat berkonsultasi mengenai masalah-masalah yang Anda hadapi seputar modul. Bila Anda masih bingung atau merasa belum tahu bagaimana cara melakukan konferensi online, tak perlu khawatir.

ANDA BAHKAN TAK PERLU MEMPELAJARINYA. Anda cukup online di Yahoo! Messenger, lalu tunggu undangan konferensi dari kami. Setelah itu, Anda akan langsung memahami semuanya, tanpa harus dijelaskan oleh siapapun. Percayalah! Ini sangat mudah!.

Untuk info dan keterangan lebih lanjut bisa hubungi kami PKBM PUTRI MANDIRI sebagai berikut:





Telp. 021 – 452 1489

HP. 0819 70 57 57

HP. 0813 8414 1293

Email :

Website :

8 Mei 2010 Posted by | PAKET KESETARAAN | 1 Komentar